FAQs

Can I track my order?

You will receive an email once your order has been dispatched from our location which will contain your USPS Tracking Number. Please keep in mind that it may take USPS up to 72 business hours to provide tracking updates. If you see a "not found/error" message when attempting to track your package, please allow 72 business hours for an update to be shown. If you are not available to sign for your package when a delivery attempt is made, your package will be held at your local USPS Office. 

Why does this item show out of stock?

We understand how frustrating it is that the item you are you're totally in love with is currently out of stock. We continue to advertise these items as they're usually paired with another item. We often restock our hottest items and if that is not possible we replace them with a similar style. Please keep checking back on our site and Instagram page for any restock updates.

Can I Exchange An Item?

Yes, please refer to our Returns & Exchanges page to see how you can exchange your item for another item of equal value or for store credit.

Can I Cancel My Order?

No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it. We are happy to exchange your item once you receive and return it according to Exchange Policy.

Why Has My Order Been Cancelled?

Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be cancelled. In this case, you will need to try replacing your order using an alternate payment method.

What Happens If I Forget To Use A Discount Code?

Once your order has been placed we will not make changes to your total as we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.